What happens if the tutor is late for the lesson?
Will I receive a part refund if the tutor is late?
If a tutor is late for a lesson then it is the duty of the tutor to arrange to make up the lost time by finding a time that suits you both, either on the same day or another mutually convenient time. Usually the tutor will make up the time during the lesson. For example if the tutor was 30 minutes late they would stay an extra 30 minutes at the end of the lesson.
If this is not possible you can then either ask the tutor to make up the time at the next lesson, or contact us and we will arrange a partial refund for you.
If the tutor fails to do this then please contact us via firstname.lastname@example.org and we will respond to your dispute within 48 hours, if not sooner.